Well blog family, I heard something back after my rant RE: Zipcar ripping me off for no reason. They reached out via Twitter:
I have since come to learn that Zipcar’s idea of “someone being in touch about your concerns ‘shortly'” = an innocent employee cold-dialing me 19 hours later because s/he heard that, “You wanted to talk about something…”
Me: “Ummm… not really?”
S/he: “Oh. Ok.”
Me: “Well, yeah. I guess that since I didn’t lock my rental before it was stolen.” (because, why would I in the MIDDLE OF NOWHERE) that you’re going to make me pay. So… whatever. Thanks.
As a senior manager myself, with budgets of my own, the dollar sign price of a reputation is what my Zipcar rant is really all about. Zipcar would rather that I loudly declare for the rest of my life how unjust they are (which I’ll totally do because I’ve got a bad habit of grudge holding) instead of let me off the hook. So let’s get a little deeper into why Zipcar (aka Avis) is making an innocent victim like me pay them $3500 after I was robbed. Continue reading