the world & words of a new york city writer

gretchen is a writer in new york city

Tag: fail (page 2 of 2)

zipcar is a PR fail

Well blog family, I heard something back after my rant RE: Zipcar ripping me off for no reason. They reached out via Twitter: Screen Shot 2013-11-15 at 7.38.59 PM

I have since come to learn that Zipcar’s idea of “someone being in touch about your concerns ‘shortly'” = an innocent employee cold-dialing me 19 hours later because s/he heard that, “You wanted to talk about something…”

Me: “Ummm… not really?”

S/he: “Oh. Ok.”

Me: “Well, yeah. I guess that since I didn’t lock my rental before it was stolen.” (because, why would I in the MIDDLE OF NOWHERE) that you’re going to make me pay. So… whatever. Thanks.

As a senior manager myself, with budgets of my own, the dollar sign price of a reputation is what my Zipcar rant is really all about. Zipcar would rather that I loudly declare for the rest of my life how unjust they are (which I’ll totally do because I’ve got a bad habit of grudge holding) instead of let me off the hook. So let’s get a little deeper into why Zipcar (aka Avis) is making an innocent victim like me pay them $3500 after I was robbed. Continue reading

congrats you bought a zipcar

zipcar totally sucks

zipcar, you suck

Zipcar sucks.

Alright. So, back in July I mentioned when my zipcar was stolen. To provide some more background, I was with some kid I used to know on his birthday, essentially in the middle of nowhere, and some drunk bogans took the car for a joyride in the middle of the night. Totalled it. And somehow, miraculously, returned it to where it was parked.

Here in America, the land of the free and the home of the brave, that means I get to pay $3500. What’s really baffling, is the reason that my insurance won’t cover it after Zipcar said tough break, is because the car wasn’t locked. The most hilarious part about that, is that Zipcar, in all of it’s genius keyless-ignition technology, assumes that humans will either a) intuitively know that a plastic card locks a car in the absence of a key or b) actually research this topic prior to picking up the “convenient” vehicle. Continue reading

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